Your privacy in brief
We will always try to store your personal details securely. We’ll use them to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. Whether you are a supporter or a beneficiary, you are important to us and are at the heart of Jessie’s Fund. We will not sell your data, we will only allow your information to be used by organisations working on our behalf, and we will only share it if required to do so by law.
What is personal data?Personal data is information which can be used to help identify an individual, such as name, address, phone number or email address.
The policy in briefWe recommend that you read the full policy to understand what information we hold, how we may use it, and what your rights are – but if you don’t have time to read it all now, here’s a quick summary:
- We collect information which is personal data (as outlined above);
- We collect information about supporters, service users, people who apply to us for grants, volunteers and employees;
- We collect information to provide services or goods, to provide information, to fundraise for our work, for administration, research, analysis, and for the prevention/detection of crime;
- We only collect the information that we need or that would be useful to us;
- We do our very best to keep personal information secure wherever we collect personal data online;
- We never sell your data and we will never share it with another company or charity for marketing purposes;
- We only share data where we are required by law or with carefully selected partners who do work for us.
This policy applies to our use of our website, letters and emails for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.
- When you give it to us DIRECTLY.You may give us your information in order to make a donation, sign up for one of our events, purchase our products, request support, or communicate with us.
Supporters:If you support us, for example make a donation, volunteer, run a fundraising event, sign up for an event or buy something from our shop, we may collect:
- Your name;
- Your contact details;
- Your bank or credit card details.
We will mainly use your data to:
- Provide you with the services, products or information you asked for;
- Administer your donation or support your fundraising, including processing Gift Aid;
- Keep a record of your relationship with us;
- Communicate with you and ensure we know how you prefer to be contacted;
- Understand how we can improve our services, products or information;
- Enable third parties to carry out technical, logistical or other functions on our behalf.
Grant applicants or Service Users:We may collect:
- Your name;
- Your contact details;
- Sensitive personal information, such as details of health conditions;
- Therapy and project reports from health professionals, teachers or parents and carers;
- Photographic images or video, which are only collected with the consent of parents, guardians, teachers or relevant health professionals.
We collect this data to:
- Assess grant applications;
- Plan appropriate services;
- Report back to other grant making bodies that have funded our work and to evidence the impact of our work when communicating with our supporters. We anonymise any reports or images to avoid reference to specific individuals.
The grants we offer are specifically for children and to assess eligibility it is necessary for us to collect data and store it. Such data is only collected with the consent of an adult and is retained for a period of six years, being the likely period during which we might receive repeat applications. After six years, application forms are destroyed and computerised records are anonymised.
If we contact you by email, every message we send will include a link to opt out of receiving future messages if you change your mind. If we contact you by other means and you want to change how (or if) you receive our communications, please call 01904 658189.
We will only share your information if:
- We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court;
- We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites;
- We are working with a carefully-selected partner that is carrying out work on our behalf. These partners may include credit card processing companies, address checking; organisations, cloud-based back-up systems, accountancy and IT support specialists. The kind of work we may ask them to do includes sending emails, processing card payments and verifying address data is current. We only choose reputable partners we can trust.
Our US-based email marketing provider, Constant Contact, participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework, which provides for safe transfer of data to and from the US. Our cloud-based back up provider is UK- based and our files are transferred securely from our network to their servers using the strongest available TLS encryption. They are fully compliant with EU privacy laws, registered under the Data Protection Act and with the Information Commissioner’s Office.
We place a great importance on the security of all personally identifiable information associated with our supporters and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, only authorised personnel with appropriate training are authorised to access user information.
Unfortunately, the transmission of data across the internet is not completely secure, and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will only keep your information for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to comply with the law, or to ensure that we honour your preferences. When we no longer need your information we will dispose of it securely.
Data Protection legislation gives you certain rights over your data and how we use it. These include:
- the right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed;
- the right to prevent your data being used for direct marketing;
- the right of access to a copy of the information we hold about you (known as a subject access request). We will respond to any request within one month.
Links to third party websites
Social media sites
If you have any questions about this policy or how we use data please email us.